Back Office Support:

The Global Contact Services Agent Program offers sales agents comprehensive back office support and pay incentives. GCS Agents thrive with lead-gen and customer profiling triggers and touch points that increase customer retention, bundling opportunities and revenue. Agents are given the support and data mining information they need to excel.

 

Agent Testimonial:

“I’ve worked with a lot of telecommunication marketing companies in the past and the combination of GCS and CenturyLink has made me more competitive in the marketplace than ever - and without a lot of paper work because of the amazing back office support GCS provides.”

Bill A.
Telco Sales Agent

Call Center Consulting

Connecting Business to Customers

 

Global Contact Services has been a call center consultant for over 15 years focused on Telecommunications Solution Centers on and offshore, handling inbound and outbound customer sales, strategies and solutions. GCS integrates a comprehensive network of business solution and optimization strategies, CRM, and web-based marketing and analytic technologies into each call center business plan. Whether evaluating and developing a business strategy for a new call center, or working with an existing call center interested in refining practices or expanding service, GCS Call Center Consulting helps call centers develop, organize, utilize and optimize business solutions and customer relationship management practices to improve daily and long-term operations.

 

For the new call center:

GCS creates an in-depth business plan for your call center solution that includes a review of regulatory policies, establishes training programs, identifies financial and operations management strategies, recommends CRM and marketing application and technology integration and analysis strategies. GCS works with you to ensure your call center creates the highest quality needed touch point for customers from the first day of business.

 

For the existing call center:

GCS performs an end to end audit of your solution or sales center and creates a business refinement plan to improve efficiency, agent training, optimize automation, marketing, CRM analysis, expand data mining and data management opportunities and integrate web marketing analysis solutions to promote the long-term health of your center, including expansion opportunities.