Back Office Support:

The Global Contact Services Agent Program offers sales agents comprehensive back office support and pay incentives. GCS Agents thrive with lead-gen and customer profiling triggers and touch points that increase customer retention, bundling opportunities and revenue. Agents are given the support and data mining information they need to excel.

 

Agent Testimonial:

“I’ve worked with a lot of telecommunication marketing companies in the past and the combination of GCS and EMBARQ has made me more competitive in the marketplace than ever - and without a lot of paper work because of the amazing back office support GCS provides.”

Bill A.
Telco Sales Agent

Call Center Contracting

Connecting Business to Costumers

 

With over 15 years of experience as both a provider and a consumer of call center services, GCS has an in-depth understanding of each side of the call center equation. As your call center contractor, GCS identifies and secures the best call center solution for your business, for inbound or outbound traffic, either on or offshore. GCS finds the call center solution that will be a profitable and lasting fit to compliment your products and services, and designs a customized financial, marketing and operations strategy around your business. To ensure you reach profitability quickly and securely, GCS negotiates flexible contract terms and can manage monthly payouts to the call center taking the administrative and financial burden off your plate.

 

GCS trains your customer care specialists and provides lead-gen information to agents for greater up-sell, cross sell and value added sales. GCS designs customer communication solutions that integrate smart business operations, data mining, management and analytics and state of the art technology applications to optimize all aspects of your telemarketing.

GCS embeds comprehensive CRM and analysis strategies into your call center solution that will enhance sales, optimize the latest application technology, increase customer sales and satisfaction and ultimately, free businesses to focus on home-base business growth.