Back Office Support:

The Global Contact Services Agent Program offers sales agents comprehensive back office support and pay incentives. GCS Agents thrive with lead-gen and customer profiling triggers and touch points that increase customer retention, bundling opportunities and revenue. Agents are given the support and data mining information they need to excel.


Agent Testimonial:

“I’ve worked with a lot of telecommunication marketing companies in the past and the combination of GCS and CenturyLink has made me more competitive in the marketplace than ever - and without a lot of paper work because of the amazing back office support GCS provides.”

Bill A.
Telco Sales Agent

Telecommunication Sales and Marketing

Connecting Business to Customers


GCS employs an innovative approach to marketing your telecommunication services and products by integrating state of the art customer relationship management strategies with web based marketing and analytics. Working with partners ECE Consulting Group, experts in CRM, and AgencyWeb, a world leader in web-based marketing, GCS increases traffic to your product, optimizes new and added value sales opportunities, increases customer satisfaction and retention and provides a foundation of outstanding customer care at every point of contact.


GCS combines the latest in CRM, and application and web-based marketing analytics with traditional back office agent support that includes sales agent pay incentives, consistent lead-gen feeds, and in-depth agent training. Every GCS sales agent is GCS-Certified and given the support and tools they need to generate sales, cross sell, up sell and increase value added sales to retain customers and increase revenue for your business. GCS’s ability to blend the latest in telco sales and marketing with a traditional, back office support processes creates a win-win for your company and ensures your customer receives the highest quality care and service available.